Hug your customers

Hug your customers

Нэмэлт тайлбар: Энэ номыг ашиглаж байсан боловч бараг шинэ

0 үнэлгээтэй

Эрхлэн гаргасан: Hyperion Hyperion
Захиалгын код: FB2013121001
Хэвлэл: 1 edition
Хэвлэгдсэн он: 2003
ISBN: 978-1-4013-0034-0
Нүүрний тоо: 304
Формат: Hardcover
Хэл: English
Хэмжээ/см/: 22.6 x 14.5 x 2.5
Хүргэлтийн жин: 520 гр
Статус: Бэлэн байгаа
Үнэ: 25,000₮
Цаашид сонирхох

Тоо ширхэг:  

A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty.

"We shower our customers with attention. There's no doubt in my mind that our philosophy can be applied to selling just about anything--from aircraft engines to beanbags." (Jack Mitchell) The only way to stay in business is with customers, and Jack Mitchell knows how to attract them, and how to keep them.

He has a deceptively simple but winning relationship approach to customer service--that a relationship is at the heart of every transaction. Jack's business philosophy is based on "hugs"--personal touches that impress and satisfy the customer, such as:

Remembering the name of your customer's dog
Calling a customer to make sure he's satisfied after a purchase
Having a "kids' corner" with TV, books, and treats
Knowing your customers golf handicap
Introducing customers to business contacts
Letting your customer use your office to make a personal phone call
This is a proven theory--hugging works! Mitchells/Richards achieves among the highest margins in its industry, as well as amazing customer loyalty. Complete with anecdotes that exemplify outstanding customer service, Hug Your Customers shows how any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and long-term revenues. At a time when customer service has become the difference between success and failure, Hug Your Customers shows how Jack's one-of-a-kind philosophy brings the results you're looking for.

Сэтгэгдэл оруулах

Таны нэр:


Таны сэтгэгдэл: Анхаар: Таны сэтгэгдэл зөвхөн энгийн текст хэлбэрээр харагдана!

Үнэлгээ: Муу           Сайн

Доорхи кодыг оруулна уу:



Бусад хамаарах ангилал: English Book, Ашиглаж байсан